Privacy Policy

Last updated: 20 September 2021

Preliminary

This Privacy Policy is regularly reviewed to keep it relevant and up to date with any changes in law. We will notify you of any changes by posting the updated policy on this page.

You are informed that you are deemed to have given your consent to the use of your personal data by the mere fact of using this website, under the conditions set out under Collection and Use of Data below. However, you may, at any time and as set out below, object to your personal data being used.

If you have any questions or request about this policy or the collection and use of your personal data or information, please write Sophia Mose at contact@sophiamose.com.

Definitions

‘Us’ or ’we’, means Sophia Mose as the owner and operator of www.sophiamose.com. ‘You’, means you as a client or user of this website or of the services on this website.

‘Personal data’ or ‘personal information’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.

Collection and Use of Data

We collect personal data about you when you give it to us for an agreed purpose. This generally occurs when you complete an online enquiry for more information, an initial conversation, or a coaching service or when you become a client. We may use this information to contact you about the information and services you have inquired about.

Other than as disclosed in this privacy policy, we never sell, rent or otherwise disclose your personal information to third parties including advertisers or affiliated partners.

We collect and process the minimum amount of information required to deliver our requested services to you. We process this information to fulfill your request. This information includes:

  • your first and last name
  • your company name, if applicable
  • your email address
  • your telephone number
  • your residential and/or postal address (if required for contract, billing and accounting purposes)

If you make a purchase on this website, we will also store your IP address. We process this information for our legitimate business purpose of matching your IP address with your account. Unless stated otherwise in this policy, personal information will be held for our business purposes for the maximum legal period (unless you retain our services for a longer period).

With your permission, we may use your email address to send you emails with information, such as newsletters, new services, special events, workshops and programmes. These emails may contain links to blog posts, news articles, research articles, YouTube videos, reports and research studies. We process this information based on your consent. You may always withdraw your consent and unsubscribe to these emails by clicking on the ‘unsubscribe’ link at the bottom of the email or by contacting us at contact@sophiamose.com.

If you interact with us via our blog articles or on social networking sites (Facebook, Linkedin, etc), we may receive information about you. We may process this data as a legitimate business interest to properly administer our business and website and communications with users. You should be aware that personal information you disclose on social media sites is publicly available.

Payments. We accept payments using (i) Stripe on-line payment services via (ii) Practice Better, and via (iii) PayPal. They provide us with the online ecommerce platforms that allows us to sell our products and services to you. We never take custody of or store your financial information. Financial information you provide to these third party sites is managed according to their respective privacy policies. We will share your personal data with our payment service provider only to the extent necessary to process your payments or deal with refunds or complaints in relation to your payments.

Testimonials. If you provide us with a testimonial, you give us your consent to use on our website or other marketing material your initials, profession and country of residence together with your testimonial wording. You also give us permission to store this information in our secure records together with your email address and the year in which we provided you the services related to your testimonial. We process this information in accordance with your consent.

We may share your personal information when required to do so by law or with our professional advisers to obtain advice, for instance if there is a breach of the terms and conditions, or to meet our accounting or compliance obligations.

Cookies

We use a range of tools provided by third parties including search engine browsers and our web hosting company to collect or view social media, app or website traffic information and to enable our website to function smoothly.

We use tracking pixels (for example Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. We use these technical and functional cookies to do tasks such as to identify you when you visit our site, manage your log in, remember your preferences, for security purposes, for analysis and to generally improve your experience and manage your sessions on our website.

We use re-marking pixels from Facebook and Google to aid in customised, targeted follow up advertising. These sites have their own privacy policies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer this. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information, as a legitimate business interest, to help to track your use of our online services to improve your user experience and the quality of our services.

Storage and Security of Data

Our website is hosted by Hostmonster Inc, who apply appropriate security protocols. Their privacy policy can be found here: https://endurance.clarip.com/privacycenter/?brand=hostmonster

Depending on your location, your personal information may cross country borders and may be stored in a jurisdiction with different privacy laws from where you live. By agreeing to this privacy policy, you agree to such transfer of personal data.

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we use third party hosting and storage providers with industry standard security. We also internally take reasonable precautions and aim for industry best practice to avoid mis-use, interference loss or unauthorised access, modification or disclosure of your personal information. While we do our best to ensure the security of your data, no storage is 100% secure and we cannot guarantee the safety of your data. If you feel this is not sufficient, please do not provide us with your personal information, or, if you have already provided personal information, please contact us and we will securely destroy it.

Collection of Data of Minors

Our website is not intended to be used by minors nor do we do not intend to collect the personal data of persons under the age of 18. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed (use the contact information in the schedule below).

Data Rights and Contact Details

Please let us know if you have any requests or concerns regarding the way we manage your personal data by writing to Sophia Mose on contact@sophiamose.com. We will respond to you within 30 days and will take action, within reason, as quickly as possible.

You have the right to ensure that:

  • we process your data fairly and lawfully and for the purpose for which it was provided to us, and
  • your data collected by us is accurate and not excessive.

To that effect we shall, upon your request and upon production of satisfactory identification:

  • provide you with the details of your personal data that we hold;
  • update, amend or delete entirely, your data; and/or
  • disclose how long we keep your data.

If you decide that you do not wish your data to be processed for one or more purposes, you may withdraw your consent from using your data in that way. Please note that we will act on your request as soon as practically possible. However, the changes will not take effect immediately and your data may still be used in the meantime.

If you are not happy with how we manage your concerns, you have the right to contact your local data protection supervisory office. For example, in France this is the CNIL – Commission nationale de l’informatique et des libertés.