Terms and Conditions

CoachingFromSelf™ Practice Lab

These Terms and Conditions govern the agreement between the participant (the “Coachee”) and Sophia Mose, SIRET 50962962200028, 1 av du grand Domaine, 13540 Aix-en-Provence, France, email: contact@sophiamose.com (the “Coach”).

1. Coach Undertakings and Statements

  • I am an IFS™ Certified Practitioner (Level 3 trained) and a member of the International Coaching Federation (“ICF”), accredited at the PCC level. I agree to maintain the ICF ethics and standards of behavior (see ICF Code of Ethics).
  • I cannot guarantee the Coachee’s results or satisfaction.
  • I guarantee the utmost confidentiality, as required by applicable law and so long as I do not fear for your safety or the safety of others.
  • I am not a licensed psychotherapist, psychologist, or other mental health professional and cannot diagnose or treat psychological or medical conditions.

2. Coachee Undertakings and Statements

  • I accept full responsibility for myself and any actions I take that might result from the sessions covered by this agreement.
  • If the Coach says or does anything that upsets me or does not feel right, I will bring this to her attention as soon as possible.
  • I undertake to maintain confidentiality regarding all that is shared within the Practice Lab sessions, and where applicable, shall obtain client permission and/or waivers as required by the applicable laws and regulations of the jurisdiction in which I practice.

3. Program Format and Sessions

The CoachingFromSelf™ Practice Lab consists of four monthly two-hour group sessions delivered via Zoom. Each group is capped at eight participants, with a minimum of six registered participants required for the program to run.

Sessions are not recorded in order to protect participant confidentiality and to foster a safe learning environment.

The Practice Lab sessions constitute mentor coaching in the ICF sense, as relevant to each participant’s credential renewal or continuing education needs. Participants wishing to claim CCE hours do so via self-reporting, using the certificate of attendance provided upon completion of the program.

4. Fees, Invoicing, and Payment

The fee for the four-session program is €400 (four hundred euros).

French Value Added tax (VAT) applies as follows:

  • Private individuals (B2C): 20% VAT is added to the invoice total.
  • Business clients invoiced to a registered legal entity (B2B): You’ll be invoiced without VAT and for EU clients the reverse charge mechanism applies.

An invoice will be issued upon registration. Payment is due within seven (7) days of receipt of the invoice. The Coachee’s place in the program is confirmed upon receipt of full payment.

Instalment arrangements are available upon request. Please contact the Coach at contact@sophiamose.com prior to registration to discuss.

5. Cancellation and Refund Policy

The following refund policy applies to all registrations:

  • Full refund available up to one month before the first session of the registered group.
  • 50% refund available up to two weeks before the first session of the registered group (no charge if moved to a different groups with space).
  • No refund within two weeks of the first session of the registered group.

Cancellation requests must be submitted in writing to contact@sophiamose.com.

If a group does not reach the minimum enrollment of six participants by August 31st, 2026, the program for that group may be cancelled or rescheduled. In the event of cancellation by the Coach, Coachees will receive a full refund.

6. Statutory Cooling-Off Period (Individual Clients)

In accordance with French consumer protection law (Art. L.221-1 to Art. L.221-28 of the Code de la Consommation) and because these Terms and Conditions are accepted electronically, individual (non-business) Coachees have the right to cancel within fourteen (14) days of acceptance, without giving any reason, by sending an email to contact@sophiamose.com. If the fourteenth day falls on a Sunday or public holiday, the period is extended to the following working day.

The Coachee agrees to compensate the Coach for any services rendered through and including the effective date of such cancellation. Note that this statutory right applies to individual clients only; business clients contracting in the name of a legal entity are not covered by this provision.

 

7. Confidentiality and GDPR

  • The Coach agrees to protect the confidentiality of communications with the Coachee as required by law and the ICF Code of Ethics. The Coach will only release information about the Coachee to others with the Coachee’s written permission, or when required to do so by a court order or similar government mandate.
  • Parties acknowledge that full confidentiality cannot be guaranteed for information transmitted electronically, including by email, information stored on internet-connected devices, or via mobile phone.
  • The Coachee agrees that the Coach records their name and contact details in the Practice Better platform for the purposes of program administration.
  • The Coachee agrees that the Coach may create a WhatsApp group for the purposes of program communication and community among participants. Participation in the WhatsApp group is voluntary. The Coachee/Mentee understands that WhatsApp is a third-party platform and that the Coach cannot guarantee the confidentiality of information shared there.
  • The Coachee retains the right to withdraw or amend their consent to the recording of their contact details or other personal information at any time by contacting the Coach at contact@sophiamose.com.
  • Over the course of the Practice Lab sessions, participants may share personal information, client details, and other private information. All parties agree not to voluntarily communicate any such information to a third party, except as required by law or as set out in these Terms and Conditions.
  • The Coach cannot guarantee to fully protect confidentiality in a group setting, where other participants may choose to share information without the Coach’s knowledge or approval. Participants are expected to uphold the confidentiality obligations set out in these Terms and Conditions.

8. Nature of the Relationship

  • The relationship between the Coach and the Coachee is one of peers and equals and does not constitute supervision in the ICF or clinical sense. The supervised peer practice and feedback component of the CoachingFromSelf™ Practice Lab sessions constitutes mentor coaching in the ICF sense, as relevant to each participant’s credential renewal or continuing education needs.
  • The Coachee understands and agrees that they are solely responsible for creating and implementing their own physical, mental, and emotional well-being decisions, choices, actions, and results arising out of or resulting from the sessions and any other interactions with the Coach.

9. Limited Liability

Except as expressly provided in these Terms and Conditions, the Coach makes no guarantees, representations, or warranties of any kind, express or implied, with respect to the services provided. In no event shall the Coach be liable to the Coachee for any indirect, consequential, or special damages.

The Coachee agrees that the Coach is not and will not be liable or responsible for any action or inaction, or for any direct or indirect result of any services provided. Notwithstanding any damages that the Coachee may incur, the Coach’s entire liability under these Terms and Conditions shall be limited to the amount actually paid by the Coachee to the Coach for the services rendered.

10. Mediation

If a dispute arises out of these Terms and Conditions, the Coachee shall contact the Coach via email, setting out their complaint. If a dispute cannot be resolved by mutual consent, the Coach offers a free consumer mediation service in accordance with Articles L.616-1 and R.616-1 of the French Consumer Code. The mediation body selected is CNP Médiation Consommation. The Coachee may submit a claim via the mediator’s website: https://www.cnpm-mediation-consommation.eu, or by post to: 27, avenue de la Libération, 42400 Saint-Chamond; email: contact-admin@cnpm-mediation-consommation.eu.

11. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision is invalid or unenforceable but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

12. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of France, without giving effect to any conflicts of laws provisions.